Whether you are doing marketing in a large company or a small business, you will find benefit from following John Jantsch and his Duct Tape Marketing blog. I truly learn something new every time I visit his site or receive his RSS feed. Check it out.
http://www.stumbleupon.com/s/#4Aoac3/www.ducttapemarketing.com/blog/2009/07/14/tracking-your-customers-social-media-activity//
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